Refund policy

No Returns & Refund Policy

All sales are final. Rawsentials does not accept returns, exchanges, or refunds for change of mind, incorrect selections, or unwanted items.

Please carefully review your order before completing your purchase, including the product, shade, quantity, and shipping information. By placing an order, you acknowledge and agree to our No Returns & Refund Policy.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at niysentials@gmail.com.

When contacting us, please include:

  • Your order number
  • A description of the issue
  • Clear photos and/or video showing the item and packaging

We will review the issue and determine the appropriate resolution. If approved, we may offer a replacement or other resolution at our discretion.

Claims submitted after 48 hours of delivery may not be eligible for a resolution.

Non-Returnable Items

Because our products are beauty and personal-care products, all items are non-returnable once purchased.

We do not accept returns or exchanges for:

  • Change of mind
  • Incorrect shade or product selection
  • Unwanted items
  • Items that have been opened, used, or tested
  • Sale or promotional items
  • Gift cards
  • Items purchased with a discount or promotional code

Order Cancellations

Once an order has been placed, we cannot guarantee that it can be canceled or modified. Please contact us as soon as possible if you need to make a change to your order.

If your order has already been processed or shipped, it cannot be canceled.

Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. Rawsentials is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Refunds

All sales are final and refunds are not provided, except where Rawsentials determines that a refund is appropriate due to an approved damaged, defective, or incorrect-item claim.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions

If you have questions about this policy or an issue with your order, please contact us at:

niysentials@gmail.com